Our main character is a call center operator like so many others, in a company of the ever-increasing number. You'll never see his face. You won't even know his first name, since the company that employs him has given him another one. He's the one who finally answers after you've pressed the star, three, six, pound, and star keys in succession. 'Eric at your service.' Eric? No need to remember. On your next call
Our main character is a call center operator like so many others, in a company of a kind that's becoming increasingly common. You'll never see his face. You won't even know his first name, since the company that employs him has given him another one. He's the one who finally answers after you've pressed the star, three, six, pound, and star keys in succession. 'Eric at your service.' Eric? No need to remember. On your next call, you'll get someone else. John, George, Paul, or Ringo. It doesn't matter. However, you'll get the same responses. They appear to the operator on a computer screen, categorized by topic. But when a series of suicides at the company serves as a painful reminder that employees aren't machines, Eric decides one day to break the rules: he calls a customer back on his own initiative…
