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Our main character is a call center operator like so many others, in a company of the ever-increasing number. You'll never see his face. You won't even know his first name, since the company that employs him has given him another one. He's the one who finally answers after you've pressed the star, three, six, pound, and star keys in succession. 'Eric at your service.' Eric? No need to remember. On your next call
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